Zoom App on iPhones

Forum|Forum|3 years ago
March 2, 2022
1 reply
1 view

Hello,

My users are reporting that the zoom chat notifications aren't playing a sound notification when receiving chats. I've checked to make sure that all settings are toggled in both app and settings but still doesn't ding when receiving chats.

Any ideas of what I can try next?

Thanks!

C

colegs

Community Champion | Employee

@NathanLao this is a tough one. I am not sure what you checked with you say "all settings", so I will suggest a few that may not be as obvious.

-Have you verified they do not have "Do not Disturb" set on Zoom or their iPhones?

-Do the have it set to notify them Always, even if they are active on the desktop?

-Have you verified the notification settings for the individual chat?

N

NathanLaoAuthor

Newcomer

Sorry for not being specific.

Yes - Confirmed that DND is turned off on Zoom, and iPhone settings
Yes - It is set to always, even if they are active on desktop

A few other things that I can note here ...

iPhone notifications are set with notification and sound turned on
In-App Vibrate is turned on
In-App Alert Sound is turned on

What do you mean by verified the notification settings for the individual chat? Do you have to adjust each chat by itself to notify you?

C

colegs

Community Champion | Employee

If you are using Channels, each individual chat also has the capability to mute the channel or only request notifications when someone uses the @ Name or @ All tags. If you hover to the right of the chat name (where the red dot is if there are unread messages), a down arrow will appear. Click on that, scroll down in the menu to 'Notifications' and make sure that notifications are set for All Messages.

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