What happened to my cloud recordings after my account was downgraded from paid to free? | Community
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Newcomer
JimB
Newcomer
October 1, 2021
Question

What happened to my cloud recordings after my account was downgraded from paid to free?

  • October 1, 2021
  • 2 replies
  • 0 views

My account was downgraded from paid to free, and can no longer see my list of recordings. Are they still available? Will they be restored when my account is upgraded? How can I access them?

    2 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 1, 2021

    Hi @JimB 

     

    I believe your prior recordings would be available to you again if you return to a Paid account.  

     

    Hope this helps.

     

    Please Accept as Solution below if this answers your question satisfactorily!

     

    Rupert

     

     

    P
    Newcomer
    p2w2022
    Newcomer
    January 29, 2022

    Did you find the answer out to this? Same thing happened to me!

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