Virtual Backgrounds not working on Mac i5 | Community
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C
Newcomer
cynnamon1978
Newcomer
November 19, 2021
Question

Virtual Backgrounds not working on Mac i5

  • November 19, 2021
  • 2 replies
  • 0 views

I have a MacBook Air (13-inch, Early 2015, 1.6 GHz Dual-Core Intel Core i5, and I'm getting the error that my device doesn't support Virtual Backgrounds without a green screen. I thought I meet the requirements. Please help.

      2 replies

      EDPK
      Community Champion | Employee
      EDPK
      Community Champion | Employee
      November 19, 2021

      Hi,  try to check them.

      • Zoom desktop client, 4.6.0 or higher
      • macOS version 10.13 or higher

      See more, https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

       

      Cheers!

      Y
      Newcomer
      youngrose9
      Newcomer
      March 21, 2022

      I have the same MacBook Air specs as above, I have confirmed Zoom desktop client is 5.9.6, macOS version is 10.13.6. I see this on apple forums as well, I think this is a bug in Zoom. Can you please advise? thank you

       

        G
        Newcomer
        Gwen29
        Newcomer
        May 10, 2022

        I also have the same problem. 

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