User ramdomly become offline to other user

Forum|Forum|1 year ago
December 18, 2024
7 replies
0 views

Hi there,

my company uses Zoom as a chat for internal communications. Sometimes it happens that the zoom on my Windows 11 PC is apparently operational but in reality I am offline for other colleagues. Colleagues write to me but for them I am offline even if for my zoom I am online. The only way to solve the problem is to become reachable again with the chats and restart zoom. This happens about every 2 or 3 hours even with the PC in use. Zoom is updated and connected with a Lan cable. Thank you so much.

Chat apps

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Paolo325Author

Newcomer

Hello,

please need help to solve.

P

pgbb

Newcomer

My Team is also experiencing this issue. Certain team members appear offline to me, even though they are online, active in their phone queues and actively chatting with other team members. The rest of the team is having the same experience, though which users show offline varies.

MGSR

Community Manager

Hello @pgbb,

Apologies for the delayed response. Just to clarify, is this random offline status appearing in the Zoom Contact Center?

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pgbb

Newcomer

This is in Team Chat in Zoom Workplace. Users appear offline (empty circle icon) when they are actually online. Their status appears correct while they are in a call (phone icon) or in a video meeting (camera icon), but when they are online and available, they appear offline.

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userw113664

Newcomer

We are experiencing the same thing in our environment. Same setup as Paolo325 zoom version 6.3.5.54827. Need help on this ZOOM support!

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Paolo325Author

Newcomer

bump

MGSR

Community Manager

Hello @Paolo325,

I'm sorry for the late response.

Just to clarify, are you referring to the presence status? If so, is it currently showing as 'Away' or 'Offline' on the Zoom Desktop app or on a linked calendar, such as Outlook?

We look forward to your response.

K

K3nney

Newcomer

Similar issue, version 6.3.11 Particular user appears Offline in Team Chat on the Zoom Workplace App. I can chat with them because they are logged in. They appear to switch between Available and Offline randomly

MGSR

Community Manager

Hello Community Members,

Our technical team requires assistance in resolving this issue. Please submit a ticket so they can gather logs for the affected accounts.

We greatly appreciate your cooperation.