unable to have a meeting over 40mins even though I have Pro version. | Community
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Newcomer
February 17, 2023
Question

unable to have a meeting over 40mins even though I have Pro version.

  • February 17, 2023
  • 1 reply
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I bought the Pro version last night and it shows in my account that I'm a Pro user.  Unfortunately, when I click on my picture it says I'm only a basic user.  How do I get this changed please? 

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    February 17, 2023

    Welcome to the Zoom Community, @tyee.

     

    This happens a lot: you need to assign the License you purchased to your User Account.

     

    See this web page for assistance:

    https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

     

    Follow these steps taken from the article:

      1. Sign in to the Zoom web portal at https://zoom.us.
      2. Click User Management, then Users.
      3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
      4. Click Edit at the end of the user row. This will open a window.
      5. Choose the User Type to assign, selecting Licensed.
      6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
      7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
      8. Click Save.

    The license is now applied to your user account and you can use it immediately.