"Unable to download" assets in zoom chat

Forum|Forum|5 hours ago
March 20, 2026
2 replies
12 views

Hello,

I am using the Zoom App on Mac and getting the following error for some files. It appears the the files that have already been cached are rendered correctly. The same thing happens when using the web app of zoom. The route when fetching the file returns a 404. Can you reproduce this issues @zoom?

Best,
Moritz Oliveira Makowski

YaBoiB

Community Champion | Employee

@Moritz Oliveira Makowski Did you add the files or did someone else in the meeting or chat add the files? It is possible that they deleted the files and that is why they cannot be rendered, or, if your Zoom admin of your account does not allow file download, then that is another reason that you might get an error like this. Not sure, without knowing more context. You can submit a technical support ticket to our team of Engineers and they can look into this for you.

G