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Newcomer
September 23, 2023
Question

Unable to add external contacts to Channels

  • September 23, 2023
  • 22 replies
  • 86 views

Evening all

 

I am suddenly having issues adding external contacts/users to my channels. I have been able to do this for years yet suddenly today I am unable to. It states that an invite has been sent to the account yet those account holders have received nothing in their emails or on zoom client. 

This is a huge part of the way we use Zoom as we are easily able to share resources and docs with the appropriate accounts using the channel. So any help would be greatly appreciated. 

 

https://support.zoom.us/hc/en-us/articles/360049320431

 

On the page above it states  that admins can enable disable certain external users privileges yet I cannot find where I can do this. 

22 replies

Newcomer
May 23, 2024

Hi Zoom (or Zoomers),

 

I have a pro account. I updated the Client this week.

I have three external Contacts in Team Chat. 

I have created a Team Chat private ‘Channel’.
I have selected the following option in the channel settings: “External users can only be added by account owner and admins”

I select the Channel ‘Add members’ option.

The ‘Add members’ dialog box shows my three External Contacts.

The dialog box seemingly does not allow me to 'select' any of the three External Contacts.

The ‘Add’ button at the bottom of the dialog box is greyed out.

As a plan B… I sent a link to the channel to an external contact.  When the external contact taps on the link… he is told: ‘The channel cannot be found’. 

Thanks in advance for your help !

Newcomer
May 28, 2024

they have no plan to fix this issue coz the zoom calls already have messenger on it. I am also planning this to integrate to my website as a file/messanger app but sharing channel does not work. this is a complete waste of idea