Subscription

Hey @Higherlearning, may need a bit more info from you. Are you having trouble editing the license or Assigning a License? I linked the KB article to Assigning a License on how to do so. 🙂 

However, you can go to User Management, then Users. Locate or search for the user for who you want to edit the license. 

Hi @RN52_2 , I want to edit those existing licenses. I check on the Account Management- Billing- Current Plan, it didn't show that I've bought 4 Subscriptions not even at Pending Plan there.

I went to User Management- Users to edit, it showed "Unable to change user type because you've reached the limit of licensed users allowed on this account".

I need it urgently to have the licenses to be set up. Are they taking Please advise. 

Hi @RN, I want to edit those existing licenses. I check on the Account Management- Billing- Current Plan, it didn't show that I've bought 4 Subscriptions not even at Pending Plan there.

I went to User Management- Users to edit, it showed "Unable to change user type because you've reached the limit of licensed users allowed on this account".

I need it urgently to have the licenses to be set up. Are they taking a long time to process the payment? Please advise.