STILL BASIC PACKAGE

I paid for the pro package but currently, the status is still at basic

Community Champion | Partner

Hi Pak Filadelfius,

Can you check wether u already assign pro license to your user Pak? please check here https://support.zoom.us/hc/en-us/articles/115004976063

Newcomer

I've tried it but can't change the license I've paid for the next 1 year

Community Champion | Partner

Hi Pak Filadelfius,

Can you check wether u already assign pro license to your user Pak? please check here https://support.zoom.us/hc/en-us/articles/115004976063

Community Champion | Partner

Hi Pak,

Can you edit on user tab Pak? See if there is license assigned on ther user?

Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

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