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Newcomer
August 16, 2021
Question

STILL BASIC PACKAGE

  • August 16, 2021
  • 3 replies
  • 0 views

I paid for the pro package but currently, the status is still at basic

    3 replies

    Nafi
    Community Champion | Partner
    Community Champion | Partner
    August 16, 2021

    Hi Pak Filadelfius, 

    Can you check wether u already assign pro license to your user Pak? please check here https://support.zoom.us/hc/en-us/articles/115004976063

     

     

     

     

    Newcomer
    August 16, 2021

    I've tried it but can't change the license I've paid for the next 1 year

    Nafi
    Community Champion | Partner
    Community Champion | Partner
    August 16, 2021

    Hi Pak Filadelfius, 

    Can you check wether u already assign pro license to your user Pak? please check here https://support.zoom.us/hc/en-us/articles/115004976063 

     

     

     

     

    Nafi
    Community Champion | Partner
    Community Champion | Partner
    August 16, 2021

    Hi Pak, 

    Can you edit on user tab Pak? See if there is license assigned on ther user? 

     

    Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.