Screenshot function no longer working in Team Chat

Forum|Forum|1 year ago
October 25, 2024
6 replies
1 view

I just started having an issue in Team Chat with my screenshots I take not showing a preview on my screen, and when someone sends me a screenshot, I get Unable to Preview. I can see the screenshots fine on the web app, and on my phone app, but I cannot see it on my desktop app. I have looked at every setting I can think of, but I can't figure this out. Anyone know how to fix this?

Messaging features

H

HinshawNancy

Newcomer

Same thing is happening at our firm.

J

jstockton8

Newcomer

Same thing at our organization as well. We had an update last night and bam it stopped working.

M

martinezj113

Newcomer

Put in a ticket with Zoom, still waiting on a resolution.

W

windsorhabs

Newcomer

We're having the same issue at my workplace. We didn't have the issue until we installed version 6.2.5

It would be nice if Zoom would at least verify they know this is an issue.

M

martinezj113

Newcomer

Apparently they moved the permissions under the Allow Users to Share files. Needs to be allowed as well. You can pare down the types of files, but it needs to be allowed.

MGSR

Community Manager

Hello community members!

I'm sorry for the inconvenience you experienced.

The engineering team has identified a bug with screen sharing for the update in 6.2.5 and should be fixed on the 6.2.6 (49050) release.

Kindly update your Zoom Workplace and let us know if you need further assistance.

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