Reacting to Send an Email

Hey there! I am trying to work on a solution where (using Zoom workflows) send an email to a shared mailbox by reacting to a message someone posts in a channel. Ultimately, if someone posts something requiring IT support, I would like to react with a specific emoji (which wouldn't be used by others) to send an email through Outlook to a shared mailbox with the IT team. I got through the workflow, but I see that the only email sending capability is with GMAIL. Is there any prospect of leveraging Outlook? Or can I do this if I integrated my Outlook with Zoom mail?