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DrSGBlunt
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October 25, 2021
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Please Help!

  • October 25, 2021
  • 1 reply
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My audio isn't working at all on any of my Zoom meetings. I noticed that it first started whenever I was joining a meeting from someone else's generated link but now it's happening on the meetings that I host as well. I've done the system checks for the mics on my notebook recommended by Zoom but to no avail. I can hear everyone else just fine. My video works just fine. But for some reason no one can hear me at all. I have several meetings that I need to host today. Can someone please help?!

 

Sincerely,

Steven

    Best answer by Creola

    Hello @DrSGBlunt ,

     

    I will suggest removing all Zoom files off your computer using the cleanzoom.exe file found in this article https://support.zoom.us/hc/en-us/articles/360062306851-Troubleshooting-screen-flicker-when-sharing-a-screen , restart your computer then re-install the Zoom app from www.zoom.us/download.

     

    Hope this helps,

    1 reply

    C
    Community Champion | Employee
    CreolaAnswer
    Community Champion | Employee
    October 25, 2021

    Hello @DrSGBlunt ,

     

    I will suggest removing all Zoom files off your computer using the cleanzoom.exe file found in this article https://support.zoom.us/hc/en-us/articles/360062306851-Troubleshooting-screen-flicker-when-sharing-a-screen , restart your computer then re-install the Zoom app from www.zoom.us/download.

     

    Hope this helps,

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