Not able to access Pro account | Community
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Newcomer
March 16, 2023
Question

Not able to access Pro account

  • March 16, 2023
  • 1 reply
  • 0 views

I can no longer receive verification codes to access my Pro account because I don't have access to the old email address which I was suing when I set up the pro-account.  Will Zoom take a payment for this account automatically on the anniversary of setting up the account?   I can't get into the account to change email details so I don't received notifications from Zoom.

    1 reply

    S_K
    Community Champion | Employee
    Community Champion | Employee
    March 16, 2023

    Hi @BS6 

     

    Please refer to Unable to sign in to your email account associated with Zoom 

    If you no longer have access to the email address attached to your Zoom account, contact Zoom Support.

     

    If my reply helped, please click Accept as Solution so others in the Community may benefit as well!