Message Reminders Lose Date | Community
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Newcomer
November 24, 2025
Question

Message Reminders Lose Date

  • November 24, 2025
  • 3 replies
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I've been using the remind feature for chat messages on messages coming in through the Incoming Webhook app, and while it works messages will randomly say I was reminded on December 1st, 1969 and I have to go back and reset the reminders which can be frustrating when I have 10+ reminders to have to fix, by then also having to go back and look up when I need to be reminded.

3 replies

MGSR
Community Manager
Community Manager
November 24, 2025

Hello @mojeda,

Here are a few steps you can try to troubleshoot or work around this issue:

  • Check the incoming webhook payload: Make sure the messages sent via the webhook include a valid timestamp or date field, if supported. Invalid or missing timestamps can cause reminder features to malfunction.
  • Update the Incoming Webhook app: If you’re using a custom or third-party webhook integration, check for any available updates or documentation changes that address this issue.
  • Test with direct messages: Try setting reminders on messages sent directly in Zoom Team Chat (not via webhook) to confirm if the issue is isolated to webhook messages.
  • Clear and reset reminders: If reminders are stuck on the wrong date, manually clear them and set new reminders as needed.
MGSR
Community Manager
Community Manager
December 1, 2025

Hi @mojeda!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

mojedaAuthor
Newcomer
December 1, 2025

@MGSR Hi, the webhook messages do have a valid date timestamp. 

I've included a screenshot from my  reminders tab in the zoom client, they will start off by looking correct, with the set reminder date and time, then for whatever reason they just update and it glitches out and says I was reminded on December 31st, 1969.

 

This is what it should be like