Logged out & settings reset to default each time app is launched | Community
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Newcomer
January 17, 2025
Solved

Logged out & settings reset to default each time app is launched

  • January 17, 2025
  • 2 replies
  • 1 view

Dell laptop

Debian 12.9 amd64

Zoom Workplace 6.3.6

SSO sign-in (Okta)

 

Every time I quit the app and restart it, I am met with a Zoom login prompt and my Settings are reset to default, even though I check the box on the login screen to keep me signed in. As for settings, all are reset to default each time I launch the app and log in.

 

For example, I can set the following:

General : Ask me to confirm when I leave a meeting: no

Video : Original ratio: yes, HD: yes, Mirror my video: no, Turn off my video when joining meeting: yes

Audio : Automatically join audio by computer when joining a meeting: yes

Team Chat : Show my status as Away when I am inactive for __ minutes: no

 

I close the settings window and these preferences are preserved for days and through multiple meetings, as long as I leave Zoom running. I can even sign out and back in, and settings are preserved as long as I didn't quit the app. But if I close Zoom and reopen the app, I have to sign in again and all of these settings are back to default. Is this expected behaviour? I don't think so, but I don't know how to correct it so that I can stay signed in and my settings are preserved across multiple launches of the app.

Best answer by FarioConsulting

Hi,
Since you are using Debian(Linux) .... could you try deleting the ".zoom" directory in your home folder and see if it resolves the issue

2 replies

Newcomer
January 18, 2025

Hi,
Since you are using Debian(Linux) .... could you try deleting the ".zoom" directory in your home folder and see if it resolves the issue

Newcomer
January 4, 2026

This is now not working