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spiritedlife
Newcomer
August 16, 2023
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Installing Updated Zoom on Windows 10 pro

  • August 16, 2023
  • 2 replies
  • 2 views

I received a message saying I need IT to update my computer to latest version above 5.12

 

This is my personal computer, I am IT for my business. So I uninstalled and went to reinstall from site as recommended.

 

It seems to have installed the same previous version 5.11

 

How do i install the proper version? Do I need to use ARM? I'm not an IT expert but I can follow proper instructions. Please assist.

 

Love to upgrade my zoom again as I use it more...

 

Thank you!

 

    Best answer by Frank_TB

    Hello,

     

    Run CleanZoom to remove Zoom completely


    To remove Zoom completely, including any configuration files, run CleanZoom on your device.

    Download and run CleanZoom exe.


    Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.

     

    Once completed, download Zoom from the Zoomdownload center and reinstall.

     

    See this support article for more details and links

    https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application 

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

    2 replies

    F
    Community Champion | Customer
    Frank_TBAnswer
    Community Champion | Customer
    August 16, 2023

    Hello,

     

    Run CleanZoom to remove Zoom completely


    To remove Zoom completely, including any configuration files, run CleanZoom on your device.

    Download and run CleanZoom exe.


    Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.

     

    Once completed, download Zoom from the Zoomdownload center and reinstall.

     

    See this support article for more details and links

    https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application 

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

      S
      Newcomer
      spiritedlifeAuthor
      Newcomer
      August 17, 2023

      Thanks! This helped a lot.

      Now I'm having a problem with passcode not arriving in the email that it says it will send to. Have you seen this problem? It's not in my spam folder either.

      Thanks!

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