I cannot share files on my desktop with my home desktop computer.

Forum|Forum|3 years ago
February 9, 2022
1 reply
0 views

I have used zoom for a couple of years. I can share my desktop files on my laptop and office computer but I cannot share my desktop files on my home computer. I have updated and uninstalled and reinstalled and I still cannot share. Here is a screen shot of what I get. How do I fix this?

YaBoiB

Community Champion | Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! Can you check all of your screen sharing settings to make sure that you, as the host, can share your desktop?

https://support.zoom.us/hc/en-us/articles/201362153

Do you own your Zoom account, or are you a part of a business account that your company owns? The Zoom admin for your organization could have desktop screen sharing disabled by default. If you are a part of a business or organizational account, you can click on your account profile tab and reach out to the Zoom Admin for your company/organization, and request that you be allowed to share your whole desktop.

D

dmullmanAuthor

Newcomer

Brandon

Thank you for the reply. I have my own account. I am the administrator which I am totally unqualified for. I use it for my work. I went to settings on the online portal and on my zoom app. I think I have the correct things checked. I am attaching both screen shots.

Thank you in advance for helping me out.

David

YaBoiB

Community Champion | Employee

@dmullman ,

That looks right to me. Here is a screenshot of my Zoom settings from my test account. Keep in mind that I am on a mac so the settings preferences may be different.

You will want to show all sharing options to be selected if you have that preference. Some basic accounts do not have the same preferences that paid accounts do by default.

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