help new to this and video freezes dosent work | Community
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Newcomer
November 30, 2021
Question

help new to this and video freezes dosent work

  • November 30, 2021
  • 1 reply
  • 1 view

I am not computer handy and was trying this out for my new company  I set up a basic account and the video only has a frozen picture. I do not know how to fix it 

 

    1 reply

    Bri
    Community Manager
    Community Manager
    November 30, 2021

    Hi @schube7135, and welcome to the Zoom Community! It sounds like you may need to turn your video on. Have you seen this article from our knowledge base? 

    https://support.zoom.us/hc/en-us/articles/200941109-Participant-controls-in-a-meeting