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Newcomer
Caoline
Newcomer
November 13, 2021
Question

Going from zoom basic to pro

  • November 13, 2021
  • 1 reply
  • 1 view

I have used the free basic zoom for a while, but for work reasons had to upgrade to zoom pro. Problem is, even though I've paid for it & have the receipt, I can't seem to get it to change from basic to pro. What am I doing wrong? I've tried to phone zoom, but no-one ever actually talks to me. I just get a recording & a lot of canned music. Please, if someone can help, I'd be very grateful!

    1 reply

    Bort
    Employee
    Bort
    Employee
    November 15, 2021

    Here are a few things to check: 

    • When you sign in to the web portal, do you see yourself listed as Licensed on the Profile page?
    • Are you signed in to the same account that you received the receipt at? Often people upgrade a different account, tied to a different email address, without realizing it. 
    • Have you signed-out and back in on the desktop app? Sometimes it doesn't recognize the upgrade until you have restarted the app and logged in again. 
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