Feedback on New Zoom Chat Feature – Urgent Usability Concern

Dear Zoom Team,

I am writing to express our concern regarding the recent update to your chat feature during meetings. The new format, which opens a separate chat window for each participant, is extremely inconvenient and disruptive, especially during sessions with a large number of attendees.

In scenarios where over 100 participants are actively sending messages, it becomes practically impossible to follow conversations or provide timely responses. The fragmented experience severely affects the efficiency of communication and hampers engagement during meetings and webinars.

We have been long-time users of Zoom and truly appreciate the platform. However, if this issue persists without a revert or improvement in functionality, we will be forced to explore alternative platforms that offer a more manageable and unified chat experience.

We hope Zoom considers this feedback seriously and addresses the usability concerns at the earliest.