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Newcomer
October 1, 2021
Question

False participant identification

  • October 1, 2021
  • 2 replies
  • 1 view

A picture of one person replaces the pictures of three or four people on  the screen.  So there are four Larries shown instead of Larry,  John, Bill and Ted.  How can I get the picture to   match the person?

    2 replies

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 1, 2021

    This sounds like a glitch. Is your Zoom software up-to-date:

    https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

     

    Were John, Bill and Ted otherwise successfully participating in the meeting? 

     

    FarstaAuthor
    Newcomer
    October 1, 2021

    Thanks Rupert!

    I will know if updating worked when I have a Zoom call tomorrow.

    Yes,  4 people fully participated.

    My message keeps disappearing. So I hope this reply remains.

     

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 1, 2021

    I see your reply.

     

    Post back with your results. 

     

    Thanks!