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xyZoom
Newcomer
December 1, 2022
Question

Disable phone in participation

  • December 1, 2022
  • 1 reply
  • 2 views

Hi, I upgraded from the free plan to the PRO plan today. I had no audio issues on the free plan, my mike and headset are working fine. Now, on the pro plan, I can't hear anybody and nobody hears me.

In the bottom left corner I get this headphone picture with the saying connect audio and then the list of phone numbers appear. I don't want that but don't know what to change to stop this. Any advice please? 

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    December 1, 2022

    Hey, @xyZoom, 

     

    I don't think I've ever heard of anything like this being cause by upgrading from Basic to Pro. 

     

    I know the Zoom Support articles can be a little technical, but try troubleshooting using this one which is made for your situation:

    https://support.zoom.us/hc/en-us/articles/7302459648397-Troubleshooting-audio-issues 

     

    If this does not fix your issue, it might highlight something that we can advise you on.  After troubleshooting, come back and provide more information if you can.

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