Critical Issue: Zoom 7.0.0 showing “Offline / Connecting…” across ALL devices and platforms | Community
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New Member
April 1, 2026
Question

Critical Issue: Zoom 7.0.0 showing “Offline / Connecting…” across ALL devices and platforms

  • April 1, 2026
  • 3 replies
  • 42 views

Hi everyone,

We are currently facing a critical application-level issue with Zoom version 7.0.0.

 Issue Summary:

Zoom is consistently showing “Offline” or getting stuck on “Connecting…” across multiple devices and platforms (desktop, mobile, different networks).

 Observations:

  • Issue is not device-specific

  • Issue is not network-specific (tested across different ISPs)

  • Occurs on multiple accounts/devices

  • Other internet services are working fine

 Troubleshooting already done:

  • Reinstalled Zoom on all devices

  • Cleared cache / data

  • Switched networks (WiFi / mobile data)

  • Disabled VPN / firewall

  • Restarted systems

Impact:

This is a blocking issue affecting usability of Zoom entirely, making it a high-severity / critical problem.

Questions:

  • Is this a known issue with version 7.0.0?

  • Is there any official acknowledgment or incident report?

  • Any immediate workaround or rollback recommendation?

If anyone else is experiencing this or has a fix, please share.

Thanks.

3 replies

Newcomer
April 1, 2026

Correct, we started experiencing the same issue on Friday March 27th. Now that the update from last week has populated our network, Zoom is Offline and will not allow us to change the status. Chat function, history and some calls not coming through. We too have uninstalled and reinstalled per Zoom AI. And it seems we cannot create a ticket in ZOOM. Every button in Support brings up AI. And AI says there is not an issue. Good job allowing AI to take over. 

We too need this fixed, please.

New Member
April 1, 2026

We are having the same issue, it was 1 device yesterday and now its 3 today. 

New Member
April 2, 2026

We are experiencing similar issues. Fully uninstalling and reinstalling does seem to help temporarily, but many of our impacted devices eventually continue to exhibit repeat issues. We also had some success in forcing a sign out on all devices for a given user, reinstalling, and then trying Zoom again. No long term fix noted on our side yet.