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Newcomer
November 16, 2024
Solved

Check for Updates Missing (windows 11 PC)

  • November 16, 2024
  • 2 replies
  • 8 views

Dear Team,

I am getting no help in resolveing the issue mentions in the subject heading. I have been making endless enquiries without success.

As a paying member using Zoom professionally, I would expect better so kindly help me fix this or fix it from your end. Thank you.

 

Kind regards,

Roddy

    Best answer by Med333

    I have the same issue, and found another thread that had a link to an article for "Troubleshooting missing Check for Updates option":
    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057974
    It basically gives steps to uninstall zoom and reinstall it (you first need to check whether you have the MSI or EXE version). I haven't tried the suggestion yet, but I hope that it's helpful.

    2 replies

    Med333Answer
    Newcomer
    December 5, 2024

    I have the same issue, and found another thread that had a link to an article for "Troubleshooting missing Check for Updates option":
    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057974
    It basically gives steps to uninstall zoom and reinstall it (you first need to check whether you have the MSI or EXE version). I haven't tried the suggestion yet, but I hope that it's helpful.

    MGSR
    Community Manager
    Community Manager
    December 12, 2024

    Hi @ROADSCOUT! I wanted to let you know that I’ve marked @Med333's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

    Newcomer
    July 16, 2025

    Wrong.  The linked article suggests uninstalling Zoom, then downloading the newest version and reinstalling.  I followed these suggested steps but the downloaded EXE installer did not install the latest version (shown on the downloads page as 6.5.5 (8927).  Instead it installed the same version that I had uninstalled - 6.1.1 (41705) - and the "Check for updates" option is still missing.