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Newcomer
Julie88
Newcomer
January 24, 2023
Question

Chat notification even though no new message

  • January 24, 2023
  • 1 reply
  • 1 view

Hi there!

We have deployed Windows client version 5.13.3 in our company. Recently, in Team Chat the unread message badge shows that there are new messages, but there is no message, missed call or alike.

 

Have you experienced this, too? Any ideas how to fix it?

Thank you!

      1 reply

      S
      Newcomer
      SueV92
      Newcomer
      January 24, 2023

      Hi Julie - I just hosted a workshop and even though I saw a chat preview of a message, it didn't show in the chat feed. My co-host also didn't see these messages, but a participant said they could see them. Perhaps it's an issue with the host? We are also on 5.13.3

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