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Newcomer
August 7, 2022
Question

Channels disappeared

  • August 7, 2022
  • 5 replies
  • 11 views

Hi all,

 

I am on the free subscription and over the weekend two channel chats I've been using for a year have disappeared, there is no more access or chat history

 

 

Did anyone else run into this or know if there is a fix for this?

 

Cheers,

    5 replies

    Bri
    Community Manager
    Community Manager
    August 11, 2022

    Hi @kzheng, and welcome to the Zoom Community! I realize it's been a few days since you initially posted this. Are you still having this issue?

    Newcomer
    August 15, 2022

    We noticed the same issue this morning: over the weekend, we lost at least four of our channels. I am running v5.11.4 (7185) desktop on Windows 10. Any suggestions on how to recover them?

    Newcomer
    August 15, 2022

    i have this problem too 😞   (12.08.2022 it's OK. 15.08.2022 i can't find my channel and all members cant find channel)

    Newcomer
    August 16, 2022

    Same here. I had 4 channels. Last week everything was still there. Today we've noticed that the channels disappeared over the weekend.Is there any way to recovered them?
    Thank you in advance!

    Newcomer
    August 17, 2022

    Just want to update all of you, the disappeared channels suddenly come back this morning,

    and chat history still there, hope everyone can get back your channels.

    Zoom version still 5.11.4(7185), win 10, free subscription

    Newcomer
    March 1, 2025

    This happened to me when I re-opened zoom after my computer shut down. It was a private channel. It looks like it got archived. I got it back by clicking the "..." in the top right of the chat area (where ), picking "Search in channel", going to the "Filters" column, and clicking the drop-down under "in" that says "Search chats and channels". The private channel was there. I clicked on that and that chat opened. At the bottom was a message that said the channel was archived and let me click to undo the archiving.

    The "Members" and "Invite to meeting" icons are, which aren't always there either. I got those to appear by clicking in the left column on the "... More" there.