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J
Newcomer
Julie-May
Newcomer
December 15, 2021
Question

Channels disappear

  • December 15, 2021
  • 3 replies
  • 4 views

Hi there
I've got a problem. My recent channels have disappeared from the list of channels. How can I find/restore them?

      3 replies

      CarlaA
      Community Manager
      CarlaA
      Community Manager
      December 21, 2021

      Hi @Julie-May, welcome to the community! 

       

      Can you confirm that you are logged in to the correct account? if so, you can search for any channel using the search box (Command+F for Mac or Ctrl+f for Windows). Once you open the channel it will appear in your list of channels. 

       

       

        J
        Newcomer
        Julie-MayAuthor
        Newcomer
        December 24, 2021

        Hi @CarlaA

        Thank you very much for your reply. 🌻

        I tried Command+F, there was no response. Then I tried Ctrl+F and it opened a search window with contacts and channels, but there were still no channels which I lost.

        Interestingly, if another chat member sends a message I can see it and that's how found both of them and gave a star to put them at the top of my contact list. Yet, one of them disappeared again the day after(( and it keeps doing that...

        CarlaA
        Community Manager
        CarlaA
        Community Manager
        January 3, 2022

        Hmm that is strange! Would you like for me to open a support ticket with our support team on your behalf?

        CarlaA
        Community Manager
        CarlaA
        Community Manager
        April 4, 2023

        HI @Bradlee @Christina_78 , thank you for bringing this to our attention. Zoom experienced some issues yesterday but the status is now resolved and you should see the channels now. For future reference, here is our Zoom status page: https://status.zoom.us/ 

         

        Carla,
        Zoom Community Team

          A
          Newcomer
          ABarta
          Newcomer
          August 9, 2023

          I'm (still) having the same issues as others described above. Using Ctrl-F on PC brings the window up showing the Channels, but this doesn't allow me to edit the groups as I need to do on a semi-regular basis. The Channels don't appear as a tab in Contacts (as they were displayed previously).
          The Channels still appear on my phone with full functionality. Just not on my PC.
          Please advise how I can rectify this. Thanks, AB

          L
          Newcomer
          LindaRoe
          Newcomer
          March 3, 2025

          Experienced this after a weekend Zoom update.  CRTL F to search for the missing channels, could see them but not restore them to the sidebar.  Had to Uninstall the Zoom App, on both PC and Phone,  then reinstall. 

           

          Thanks So Much, Zoom Update for making this a Monday to remember!

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