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Newcomer
curtisjreynolds
Newcomer
May 25, 2022
Question

Asynchronous Video Messages

  • May 25, 2022
  • 1 reply
  • 3 views

Hello -- I'd love to know more about the new asynchronous video message feature. Does one need a professional account for this? How do I set this up?

    1 reply

    Bort
    Employee
    Bort
    Employee
    May 25, 2022

    Hi @curtisjreynolds 

    There are no account requirements for this feature, just has to be enabled in settings. You can read all about enabling it and how to send them with this Support article: https://support.zoom.us/hc/en-us/articles/4859439123085-Sending-audio-and-video-messages-in-Zoom-Chat

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    C
    Newcomer
    curtisjreynoldsAuthor
    Newcomer
    May 25, 2022

    Thank you! I’ve seen this article, but I can’t locate the IM Settings or Zoom Chat settings for some reason. 

    Bort
    Employee
    Bort
    Employee
    May 26, 2022

    Hi @curtisjreynolds 

    I looked into this and IM Settings page/Zoom Chat tab is only available at the Group or Account levels. These settings pages are not accessible for non-admins on a paid account, as well as free accounts (since there are no other users to manage besides yourself). 

     

    That being said, when I signed in to my free account, I was still able to see the Video message option in the Zoom Chat tab of the desktop client, regardless of if I could access that setting specifically. 

     

    Are you on the most up-to-date version of the Zoom app? 

    What options do you see when trying to send a chat to a contact or channel? 

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