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Zumiro
Newcomer
December 15, 2021
Question

account has been deleted by their account admin

  • December 15, 2021
  • 15 replies
  • 0 views

Hi I can't chat with my friend. I used to chat daily with her but today my problem began

 

When I send a contact request to her, she won't received my invitation, when she invites me, I accept and I see this following message

 

If i click on "Start Chat", I can't send a message because I see this warning

 

"Paula Moreno's account has been deleted by their account admin"

      15 replies

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      BrandonS
      Community Champion | Partner
      BrandonS
      Community Champion | Partner
      December 17, 2021

      I am seeing this with an external contact too.  A couple days ago I saw the status change to user was deleted, but after speaking with her she is still active and I invited her to chat again.  After she accepts I can see her chat to me, but can't reply as it still shows deleted..  

       

       

       

      @townsendwc I have seen you active and helpful recently on the forums and it seems you work at Zoom?  Can you look into this and make sure the appropriate team is aware?

       

       

       

       

      townsendwc
      Community Champion | Employee
      townsendwc
      Community Champion | Employee
      December 17, 2021

      @BrandonS 
      I assume the external contacts are Zoom users with a different company since our chat only federates with Zoom today.  Were these external contacts added by you directly through an invite or were they part of the company's external contacts directory?  Has anyone opened a support ticket with Zoom?  Do you have a ticket number?

       

        BrandonS
        Community Champion | Partner
        BrandonS
        Community Champion | Partner
        December 17, 2021

        She is a different company (paid with zoom phone) and it worked for a month or so before suddenly seeing the notice about being deleted. I don't have a ticket since I am a free user and not sure I even could, but may see if she wants to open one. 

        Are you implying that this should not have worked when you write, “our chat only federates with Zoom today”?

        1
        Newcomer
        18051472
        Newcomer
        December 17, 2021

        I reported the issue on this link. Please everybody report your issue too to make them aware the issue and fix!
        https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000996591&fbclid=IwAR2tFItEK-fwbDpfkbVsZsEzDCJa8YIWp2G-Nn1ebiLyj1naB7l1mdlidfA

          O
          Newcomer
          OEDE
          Newcomer
          December 18, 2021

          Hi, I also reported the issue, and spoke to the Chat support. Yesterday I couldnt see any change.
          Today for one external contact it seems to be resolved. - We can communicate again!
          Cannot check other contacts right now, since they are offline on the weekend...

            1
            Newcomer
            18051472
            Newcomer
            December 18, 2021

            Let's report to the Zoom support about the issue and ask them to fix it!
            https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000996591&fbclid=IwAR2tFItEK-fwbDpfk...

              BrandonS
              Community Champion | Partner
              BrandonS
              Community Champion | Partner
              December 20, 2021

              This is resolved for the one contact I had an issue with now.  It required me to add her as a contact again, but now works as expected after she accepted.

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