My Zoom Account has restriction resulting to inability to open in WebApp. | Community
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Newcomer
July 18, 2025
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My Zoom Account has restriction resulting to inability to open in WebApp.

  • July 18, 2025
  • 1 reply
  • 3 views

I hope for any help. My Zoom account has been restricted "permanently" due to the violation of the Terms of Service and Acceptable Use Guidelines, which I did not have personal knowledge of. Upon checking the history of my computer use, I found that my trusted friend was using my Account to join unwanted activities. Now, because I am using Zoom in school and work, I am struggling to access my account. I can only access Zoom via the web version, not in the app. If necessary, I am willing to pay any applicable fines or take additional steps to rectify this situation and restore access to my Zoom account. I am committed to ensuring that such an incident does not occur again and will take all necessary precautions to maintain compliance moving forward.

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Best answer by MGSR

Hi @Psyche,

Please contact Zoom Trust & Safety at https://zoom.us/appeals.

1 reply

MGSR
Community Manager
MGSRAnswer
Community Manager
July 18, 2025

Hi @Psyche,

Please contact Zoom Trust & Safety at https://zoom.us/appeals.