you cannot chat with XYZ because m t is not your contact. | Community
Skip to main content
L
Newcomer
letsmakeitwork
Newcomer
December 15, 2021
Question

you cannot chat with XYZ because m t is not your contact.

  • December 15, 2021
  • 5 replies
  • 0 views

i have been using zoom chats for a while.. suddenly today it came with a message that i can not send a message to one of my coworker because he is not my contact.

even though he is my contact.

so here is what we tried to fix

1. we removed each other from our contacts

2. we added back

3. even now if we try to send a text it comes with same message 

"you cannot chat with XYZ because m t is not your contact."

 

we both can chat to other people but cant to each other.

 

any help will be appreciated.

Thanks

 

 

      5 replies

      T
      Newcomer
      TuckerL
      Newcomer
      December 16, 2021

      I am experiencing the same bug. I have updated and still cannot resolve it. Can chat some but not others. Very weird.

      H
      Newcomer
      HiredGun
      Newcomer
      December 16, 2021

      A client of mine just developed the same issue on Mac OS Big Sur.

      L
      Newcomer
      letsmakeitworkAuthor
      Newcomer
      December 16, 2021

      i have tried on windows, mac, iphone and android. this issue is across all platforms.. 

       

      J
      Newcomer
      JamesCB
      Newcomer
      December 17, 2021

      Same bug. No help from Zoom.

      S
      Newcomer
      SMB
      Newcomer
      December 21, 2021

      Same bug for me - two colleagues I can't directly chat with suddenly cannot see me, though appear in my contact list as normal with their availability.  We can chat with each other in same group/channels we are both in, however.  One seems to have solved it by sending me a new invite/friend request, waiting to try that with the other.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.