cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

trouble changing my email back to the original email

Zemlay
Newcomer
Newcomer

Why won't Zoom allow me to change my email back to the original email I started it with???

1 REPLY 1

J-Zoom-ATL
Zoom Employee
Zoom Employee

@Zemlay Most likely that original email is still in use on another account. I would try using the https://zoom.us/forgot_password with your original email to see if you can login after going through the process. If you would have originally logged in via gmail or any other method, try that method first and then you can terminate that account. 
Deleting-or-terminating-your-account 

 

After terminating you can go to the account you are wanting to change the email from, and then use your original email needed. 

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.