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lost icon on dock, can't find Zoom in applications folder

ALK
Newcomer
Newcomer

‎2021-12-09 07:53 PM

The Zoom icon disappeared from my dock. I pulled it back, but it disappeared again. Now I cannot even find Zoom in my applications folder. The only way I can get into any of my mtgs is by going in as a guest. The zoom icon disappears from my dock as soon as I exit Zoom.

Any ideas? Help?

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-17 06:53 AM

Hey @ALK, if on windows, could you go into 'programs and devices' and uninstall Zoom from there and go through the uninstallation process. After Zoom has been removed, go back to https://zoom.us/download and redownload the Zoom client to see if that helps! 

 

Let me know how it goes -- Looking forward to your reply! 🙂

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Zoom Community Moderator
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Have you heard about Zoom AI Companion? ➡️ Check it out!
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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-21 06:59 AM - edited ‎2021-12-21 06:59 AM

Hey @ALK, was the uninstallation of Zoom and reinstalling helpful on relocating within your application folder?

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
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