issue in new chat update

Forum|Forum|7 months ago
June 12, 2025
12 replies
1 view

After the recent update, it’s become very difficult to manage chat messages during my Zoom sessions. Earlier, I could easily see all private messages sent by participants to the host in one place. Now, I need to select each participant to view their message, which is not practical when handling large groups.

As a teacher managing big online classes, this change has made it much harder to interact with students. I kindly request Zoom to bring back the previous chat behavior or provide an option for the host to view all private messages together.

Messaging features

MGSR

Community Manager

Hello @dineshlakmal,

Welcome to the Zoom Community! We're glad to have you here.

We appreciate you sharing your thoughts. Our product team has received your feedback.

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BexR1968

Newcomer

Is there any resolution to this? I am finding it very difficult to teach with the changes in chat function.

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BexR1968

Newcomer

I am having the same issues! Have you had any resolution to this? It's a nightmare for online teaching.

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anne1956

Newcomer

I am also an online teacher. With the new chat box, I feel that I just no longer have the control I need for online teaching. It is incredibly frustrating! I think we might need to move to TEAMS to make using the chatbox while teaching a viable prospect.

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BexR1968

Newcomer

Do you know if TEAMS allows the pupils to only send messages to the teacher - so that all pupils cannot see their chat? I don't want the pupils to chat to each other, as they start distracting each other. I know Google meet is not suitable as it only lets you have a group chat.

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cleen63

Newcomer

😀

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cleen63

Newcomer

I reached out to zoom support, they quickly replied with a fix to this issue. In settings, toggle off the option for ‘new chat experience.’ I did, happy camper once again as old chat format is back. Thank you Zoom