cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

how to change chat history

finley2
Newcomer
Newcomer

‎2023-12-28 11:31 PM

Hello I need someone helps if anyone can
I was looking threw my zoom and notice that i have a thing that said 1 year messages have been deleting and said i choose those setting but i dont remember choosing those so two questions A) how do change my chat history so old messages dont delete and B) how do i get those messages back

Topics:
0 Likes
1 REPLY 1

Hamilton-Zoomie
Zoom Employee
Zoom Employee

‎2024-01-03 05:28 AM

@finley2 - If you are on a paid Zoom account and you have access to the Web Admin portal, then navigate to Account Management > Account Settings > Team Chat tab.  Scroll to the bottom to change your account settings.
But if messages deleted after 1 year, it sounds like you may be on the free version since that is the default for free accounts.  Paid account defaults are 2 years.
Messages are purged at that date and time from servers - you will not be able to recover them.

0 Likes