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help new to this and video freezes dosent work

schube7135
Newcomer
Newcomer

‎2021-11-30 09:04 AM

I am not computer handy and was trying this out for my new company  I set up a basic account and the video only has a frozen picture. I do not know how to fix it 

 

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1 REPLY 1

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2021-11-30 01:14 PM

Hi @schube7135, and welcome to the Zoom Community! It sounds like you may need to turn your video on. Have you seen this article from our knowledge base? 

https://support.zoom.us/hc/en-us/articles/200941109-Participant-controls-in-a-meeting


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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