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enable team chat there is not team chat tab

inspector
Explorer
Explorer

sent you a message on Zoom Team Chat. You will not be able to receive it because your admin has restricted your chat.

im the admin  how do i enable this

1 ACCEPTED SOLUTION

ArvinG
Zoom Employee
Zoom Employee

Hi @inspector  – That means Team Chat is currently disabled or restricted at the account or group level in your Zoom Admin settings — even if you are the admin.

Here’s how you can fix it:

  1. Sign in to the Zoom Web Portal as an admin.

  2. Go to Account Management → Account Settings → Team Chat.

  3. Make sure ā€œEnable Team Chatā€ is enabled (toggled ON).

  4. If you use Groups, check User Management → Groups → [select your group] → Team Chat and ensure the same setting is ON there, too.

  5. Have users sign out and back in to refresh the changes.

Side Note: Account-level settings act as the default, but group-level settings can override them. If chat is still blocked after you enable it globally, double-check the group settings. Once re-enabled, your users (and you) should be able to send and receive Zoom Team Chat messages again.

View solution in original post

2 REPLIES 2

ArvinG
Zoom Employee
Zoom Employee

Hi @inspector  – That means Team Chat is currently disabled or restricted at the account or group level in your Zoom Admin settings — even if you are the admin.

Here’s how you can fix it:

  1. Sign in to the Zoom Web Portal as an admin.

  2. Go to Account Management → Account Settings → Team Chat.

  3. Make sure ā€œEnable Team Chatā€ is enabled (toggled ON).

  4. If you use Groups, check User Management → Groups → [select your group] → Team Chat and ensure the same setting is ON there, too.

  5. Have users sign out and back in to refresh the changes.

Side Note: Account-level settings act as the default, but group-level settings can override them. If chat is still blocked after you enable it globally, double-check the group settings. Once re-enabled, your users (and you) should be able to send and receive Zoom Team Chat messages again.

inspector
Explorer
Explorer

ive tried that many time there is no team chat tab