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2025-10-15 09:34 PM
sent you a message on Zoom Team Chat. You will not be able to receive it because your admin has restricted your chat.
im the admin how do i enable this
Solved! Go to Solution.
2025-10-16 08:15 AM
Hi @inspector – That means Team Chat is currently disabled or restricted at the account or group level in your Zoom Admin settings — even if you are the admin.
Here’s how you can fix it:
Sign in to the Zoom Web Portal as an admin.
Go to Account Management → Account Settings → Team Chat.
Make sure “Enable Team Chat” is enabled (toggled ON).
If you use Groups, check User Management → Groups → [select your group] → Team Chat and ensure the same setting is ON there, too.
Have users sign out and back in to refresh the changes.
Side Note: Account-level settings act as the default, but group-level settings can override them. If chat is still blocked after you enable it globally, double-check the group settings. Once re-enabled, your users (and you) should be able to send and receive Zoom Team Chat messages again.
2025-10-16 08:15 AM
Hi @inspector – That means Team Chat is currently disabled or restricted at the account or group level in your Zoom Admin settings — even if you are the admin.
Here’s how you can fix it:
Sign in to the Zoom Web Portal as an admin.
Go to Account Management → Account Settings → Team Chat.
Make sure “Enable Team Chat” is enabled (toggled ON).
If you use Groups, check User Management → Groups → [select your group] → Team Chat and ensure the same setting is ON there, too.
Have users sign out and back in to refresh the changes.
Side Note: Account-level settings act as the default, but group-level settings can override them. If chat is still blocked after you enable it globally, double-check the group settings. Once re-enabled, your users (and you) should be able to send and receive Zoom Team Chat messages again.
2025-10-21 04:43 PM