Zoom Crashes When I download/play videos (ZOOM Chat) | Community
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IshaanK
Newcomer
March 15, 2022
Question

Zoom Crashes When I download/play videos (ZOOM Chat)

  • March 15, 2022
  • 2 replies
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Hello, so recently I have been facing an issue where whenever a friend sends me a video on zoom, it crashes.... PLEASE HELP!

      2 replies

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      March 15, 2022

      @IshaanK , you may want to check for updates on the app to see if you are running the most recent version or you can also completely delete/uninstall the app from your device and reinstall it.

       

      If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.

      I
      Newcomer
      IshaanKAuthor
      Newcomer
      March 16, 2022

      Hello @IP-Man, this issue had also happened on my old laptop... I have already reinstalled the app many times..

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      March 16, 2022

      Since initial troubleshooting proposed did not work, I would suggest that you log a problem with Zoom Support at
      https://support.zoom.us/hc/en-us/requests/new.

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