Zoom Chat window scrolls up rather than showing new comments | Community
Skip to main content
K
Newcomer
kotgc
Newcomer
December 7, 2023
Solved

Zoom Chat window scrolls up rather than showing new comments

  • December 7, 2023
  • 8 replies
  • 24 views

The Zoom Chat window won't hold new comments at the bottom of the window, it scrolls up to about 3 older comments.
The bug causes me to repeatedly select the Chat window and scroll down for each new comment at the bottom of the chat window, rather than automatically showing the most recent comment.

    Best answer by rn-zm

    Hey @kotgc @DelapierceD this maybe a setting within your Zoom Desktop Client for Team Chat worth checking out.

     

    In your Zoom Client settings > Team Chat > under "Unread Messages", you will have the option to "Move messages with new replies to the bottom of the chat", ensure that is enabled.

     

    With that setting enabled, you also have the option of how you want to view those unread messages, whether that be starting at the first or latest unread within the Team Chat channel. 

     

     

    8 replies

    D
    Newcomer
    DelapierceD
    Newcomer
    February 8, 2024

    Bumping this. I have this same issue, as well as the chat jumping around when I try to scroll. Makes it very hard to read the chat

      R
      Community Manager
      rn-zmAnswer
      Community Manager
      February 13, 2024

      Hey @kotgc @DelapierceD this maybe a setting within your Zoom Desktop Client for Team Chat worth checking out.

       

      In your Zoom Client settings > Team Chat > under "Unread Messages", you will have the option to "Move messages with new replies to the bottom of the chat", ensure that is enabled.

       

      With that setting enabled, you also have the option of how you want to view those unread messages, whether that be starting at the first or latest unread within the Team Chat channel. 

       

       

        R
        Community Manager
        rn-zm
        Community Manager
        February 20, 2024

        Hello @kotgc, I went ahead and marked my reply as the solution. If this does not solve your problem, please mark my response as "not the solution" and we can continue to troubleshoot! I hope this helped, and thank you! 🙂

        Z
        Newcomer
        ZoomLoom9
        Newcomer
        September 11, 2024

        Not the solution

          D
          Newcomer
          DBlack
          Newcomer
          June 28, 2024

          It seems that receiving new messages if Zoom isn't in the foreground / focus results in a small red banner (lower right corner) in the window indicating that there are "# new message(s)", but Zoom just refuses to scroll down automatically to display those new messages regardless of the settings in the client.  This prevents one from being able to read the new messages with just a "peek" (in Windows) or similar, but instead requires bringing Zoom to the front and then scrolling down.  I understand that it may seem like a small thing, but it is a major annoyance.

            Z
            Newcomer
            ZoomLoom9
            Newcomer
            July 30, 2024

            Yes! This! Exactly right! And if I miss the pop-up or small red-banner, I miss that there is something new to read. Would love a fix. I'm on the Windows installed app and still seems to be an issue regardless of the setting mentioned above.

              G
              Newcomer
              goanx
              Newcomer
              August 14, 2024

              I was just on a Zoom (via browser) with over 50 people, the chat was jumping around so much it was driving me crazy and it was so difficult to follow the chat while paying attention to the talk as well.

               

              I have a feeling what was happening was that it kept scrolling back up to previous chat posts whenever someone emoji reacted or replied to it. But it's difficult to test this because I was trying to pay attention to the seminar I was attending. When there are over 50 people on the call all reacting and replying at different times, this becomes an awful experience.

               

              I think the following would be better:

              - If you are on the bottom of the chat feed, to automatically update to the newest chat message at the bottom (not replies)

              - If you are not at the bottom (i.e. catching up on previous posts), have the notification for new messages and scroll down to the new messages upon clicking on the notification

                A
                Newcomer
                altsanalyst
                Newcomer
                September 10, 2024

                This is my exact experience and the behavior I would expect. I vaguely remember that Zoom used to work this way. My company blocks the Zoom app, so I'm limited to the web client (Edge 128 on Windows 11 Enterprise). And I have several more meetings before the end of the year where there are 50+ people in a session and where the chat is an integral part of the discussion.

                Z
                Partner
                ZoomMate
                Partner
                September 11, 2024

                Can we configure the app to prioritize unread messages and delay its opening?

                L
                Newcomer
                LM10
                Newcomer
                October 9, 2024

                I really hope this is not an intentional "bug" on the browser version to "encourage" people to install the app, Zoom 😞  - it's really unusable

                D
                Newcomer
                DelapierceD
                Newcomer
                October 9, 2024

                Happens to me on the app too!

                B
                Newcomer
                bzaletel
                Newcomer
                October 16, 2024

                The solution marked doesn't solve the problem. I have disabled team chats and am just using the regular chat feature and the jumping around in the chat continues. Any new fixes to try? 

                D
                Newcomer
                DelapierceD
                Newcomer
                October 17, 2024

                I agree! Also been having this problem for a long time, across devices and updates!

                K
                Newcomer
                kmh627
                Newcomer
                November 12, 2024

                Seeing the same in Windows and with  multiple channels in the zoom desktop app, this is frustrating and making things inefficient.  I should be able to click the channel and see what the last message is and read up if needed.  I should not have to click the red banner or scroll down.  Please, please fix this!

                Terms & ConditionsAccessibility statement
                Copyright © Zoom Communications, Inc. All rights reserved.