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Zoom Admin - Chat Reports missing

Nelsen-Partners
Newcomer
Newcomer

‎2023-11-06 09:00 AM

We are trying to back up chat history for users who are no longer with our company, but I'm not seeing certain options as listed in the documentation (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061552)

 

I'm unable to find "Chat History" under our User Activity Reports as it specifies in the documentation. Is there a place Chat History can be enabled?

 

I have ensured Store Messages to Zoom's Cloud was previously enabled and that the retention for users under Storage has been set to 5 years so that data should be there somewhere.....

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