Video recording missing

PollyUk · ‎2023-01-10

I have the basic plan. I recorded a meeting, with hosts permission yesterday but cannot find the video.

i recorded it to iCloud where I have an account. All replies gratefully received.

ZoomZoom · ‎2023-01-10

Hi, Polly.

Basic plan only allows for local recording. Try looking for it here:

Mac: /Users/[Username]/Documents/Zoom

This link might help with more insights: https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-viewing-local-recordings

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

PollyUk · ‎2023-01-10

I forgot to say I recorded on my IPad…so not sure what to do next 🥹

ZoomZoom · ‎2023-01-10

Hi, Polly.

I am sorry to say that local recording is not supported on iOS, iPad, or Android devices. The only option in a iPad would be cloud recording but this is only for paid accounts.

For more: https://support.zoom.us/hc/en-us/articles/201362473-Enabling-and-starting-local-recordings

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

PollyUk · ‎2023-01-11

Would Zoom still have the recording on file? I would be happy to upgrade my membership in order to access it.

Many thanks…PollyUk

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement