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Unable to upgrade to 5.10.03 or higher

reneermyers
Newcomer
Newcomer

‎2023-02-15 02:36 PM

I am a subscriber to Zoom, but unable to use for my last two meetings, would not allow me to have audio, had to use a browser.  When I go to zoom, I only get the message "You need to upgrade to 5.10.3 or higher.  Contact your IT department. I do not have an IT department and when I try to upgrade, I cannot because I do not have access to my profile in order to upgrade.  I never get messages from zoom to make me aware of any new upgrades.

When I tried to uninstall Zoom and install, I cannot do that either as I get a message telling me that "You cannot uninstall because you are on a network source that is unavailable."  I have no idea what that means. I need help solving the problem.  I tried the Zoom Chat room but it did not work.  Did not even come close to understanding my problem.

 

Can someone out there help?

 

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1 REPLY 1

zoomer_tom
Participant
Participant

‎2023-02-15 04:34 PM

Can you download the newest client from: https://zoom.us/download

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