Unable to add external contacts to Channels

I too have the same problem...Pls someone give a solution for this

J'ai ce probleme pouvons nous avoir de l'aide?

We have also experienced this with some users.  They remain on pending invite status even after accepting our contact request.  This is a huge inconvenience.  We are using a service that is not functioning and with no other options and resolution seems to be far from being handled.

Same problem here! We cannot share learning resources with new students as they are always pending and when they clink the channel link, it says the channel does not exist. Anyone can help solve the problem asap?

Our organization is experiencing the same issue. A very new user is able to see the notification, but others are unable to.

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@TFFTutors wrote:

Evening all

 

I am suddenly having issues adding external contacts/users to my channels. I have been able to do this for years yet suddenly today I am unable to. It states that an invite has been sent to the account yet those account holders have received nothing in their emails or on zoom client. 

This is a huge part of the way we use Zoom for meeting of website as we are easily able to share resources and docs with the appropriate accounts using the channel. So any help would be greatly appreciated. 

 

https://support.zoom.us/hc/en-us/articles/360049320431

 

On the page above it states  that admins can enable disable certain external users privileges yet I cannot find where I can do this. 

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Check your Zoom account settings to make sure that external contacts are allowed to join your channels.

To do this, follow these steps:

1. Go to the Zoom website and sign in to your account.
2. Click on Account Management and then Account Settings.
3. Click on the Meetings & Conferences tab.
4. Under Join Meetings, scroll down to the External Contacts section.
5. Make sure that the Allow external users to join channels option is enabled.

If this option is enabled and you are still having problems adding external contacts to your channels, you can try the following troubleshooting steps:

• Make sure that you are sending the invites to the correct email address.
• Ask the external contact to check their spam folder.
• Try resending the invite.
• Try adding the external contact to your Zoom contacts list and then inviting them to the channel.
• Contact Zoom support for assistance.

If you are unable to find the setting to enable or disable external contacts' privileges, it is possible that your account administrator has disabled this setting for your account. You can contact your account administrator for more information.

In addition to the above, here are some other things to keep in mind:

• External contacts must have a Zoom account in order to join your channels.
• External contacts can only join channels that they have been invited to.
• External contacts cannot create or manage channels.

Were you able to solve this issue? Our firm is still having this issue.

I'm uncertain if it will help everyone, but we have found that updating the Zoom client fixes the issue.

Has anyone found an issue for this.  It is really impeding my ability to work with my clients.  I have tried all of the settings and updating the client.  Nothing seems to work and this has just started.

I'm experiencing the same issue. The external email shows as pending, even after we've added each other as a contact. I tested and sent an email request to my personal email and I never received a zoom email to accept into a group chat, nor to accept the contact request. Hopefully this is resolved as soon as possible.