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“This setting is configured by your admin” fix

huornz
Newcomer
Newcomer

I wanna see messages beyond a year ago but its not letting me because it shows me an error that says “this setting is configured by your admin 

3 REPLIES 3

Bri
Moderator
Moderator

Hi there @huornz 👋 Are you the admin of your account? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

I beliebe to be the admin since i made the account and no one has ever had access to it

Hamilton-Zoomie
Zoom Employee
Zoom Employee

@huornz 
This is usually the chat history retention setting.  Could be local or cloud.  If you have the right level of access, sign into the Zoom web portal, navigate to Account Management > Account Settings > Team Chat tab.  It's all the way at the bottom.  If you don't have access to that, you may be an Admin, but without the role assigned to you and would need a higher level Admin or Account Owner assign permissions for you to review and possibly update chat history settings.