Recordings lost

[Michael123]

Hello My yearly subscription ended right before a meeting that I recorded and when I paid for a new subscription the recorded meeting was not there. Is there anyway to get that recorded meeting back? 

[Ray_Harwood]

Hi, @Michael123 –

I’m assuming that you’re talking about Cloud Recordings. Local Recordings should be affected by any account changes, since they’re located on your computer.

The only suggestion I have is to look in your Recording Trash area. Click the Trash link on the Recording page:

If they’re not there, I doubt you’ll be able to retrieve it. Unfortunately it sounds like your account reverted to a Basic/Free account before the meeting, and recording on the Cloud  isn’t included in the Basic/Free account package – so my assumption is that no recording was generated.  Note that Local recording is permitted on a Basic/Free account; if you were locally recording, it should still be wherever your local recordings are found.