Reactivation of Zoom Account that Zoom Deactivated

Good day!

 Four of our members in zoom organization are deactivated their zoom account by the zoom. And we already submit an appeal to activate the account last August 20,2021. May I ask, how many days zoom need to review the appeal to activate the account. And also can we ask the specific reason why zoom deactivated the account of a innocent Grade School Student.

Thank you.