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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Not able to access Pro account

BS6
Newcomer
Newcomer

‎2023-03-16 04:06 AM

I can no longer receive verification codes to access my Pro account because I don't have access to the old email address which I was suing when I set up the pro-account.  Will Zoom take a payment for this account automatically on the anniversary of setting up the account?   I can't get into the account to change email details so I don't received notifications from Zoom.

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1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2023-03-16 08:52 AM

Hi @BS6 

 

Please refer to Unable to sign in to your email account associated with Zoom 

If you no longer have access to the email address attached to your Zoom account, contact Zoom Support.

 

If my reply helped, please click Accept as Solution so others in the Community may benefit as well! 

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