MacOS PDF preview

[svjohn1]

Not sure what changed, I think it was a recent update, but anyway, we used to be able to click PDF files in chat and they would just open up.

Now a window pops up and says that Zoom can't preview a PDF file. Is there a way to get the old behavior back?

[terrif]

I'm having the same issue and it was before the latest update to 6.1.11

[svjohn1]

Yes this. Users started reporting it between v5.7 & v6. Not sure exactly which update, sorry.

[MGSR]

Hello @svjohn1 and @terrif,

I'm sorry for the late response and inconvenience. 

Our engineering team is actively working on resolving this issue. While we don't have specific details at the moment, we'll provide an update in this thread as soon as we have more information about the expected resolution time.

For now, thank you for your patience and understanding.

[ZoomRW]

Any update on this, Mark? Still seeing this in the latest Zoom build almost a month on. Thanks!

[MGSR]

Hello @ZoomRW,

Thank you for your patience. I apologize for the delay. Unfortunately, the issue is still being addressed by our engineering team. We will keep you updated on this thread as soon as we have new information.

Thank you for understanding.

[Demis25]

Thanks!