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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Log In Issue

Hare
Newcomer
Newcomer

Logging In- I get an error message that my account is locked, email wrong and or password wrong. 

 

Email is correct, password is correct. 

 

How do I unlock my account? 

1 REPLY 1

crchan123
Zoom Employee
Zoom Employee

Hi @Hare, welcome to the Zoom community! Please consider changing your password if you're having issues logging in at https://zoom.us/forgot_password.  Hope this helps 😊